FAQ — General | Frequently Asked Questions Page

We have special discounts already applied in the booking engine for long stays that vary according to the stay; the more days, the greater the discount. Check more on the offers page.

For groups or special events, contact us directly through the contacts form to obtain a personalized proposal.

We accept debit and credit cards, as well as MB WAY.

No, we do not require any type of security deposit.

The tourist tax will be charged to all guests (aged 13 and over), for a maximum period of 7 consecutive nights.

- Between November 1st and March 31st, 1€ per night and per person will be charged.
- Between April 1st and October 31st, 2€ per night and per person will be charged.
The total reservation amount on the official website already includes the tourist tax value.

Varies depending on the unit — please see specific details below:

DUNAS DO ALVOR Reception hours: Summer: 09:00–12:30 and 14:00–17:00* Winter: 09:00–12:30 and 14:00–17:00* Check-in: 16:00–22:00 Check-out: until 12:00 * From 17:00/17:30 to 22:00, only for check-ins

DUNAS HOSTEL & GUESTHOUSE Reception hours: from 08:00 to 12:30 - 14:00 to 20:00 - 21:00 to 08:00 the following day (closed only between 12:30 and 14:00 and from 20:00 to 21:00) VILA MARACHIQUE Check-in from 16:00 to 21:00 Note: This accommodation does not have its own reception. Any need for in-person support must be directed to the Dunas do Alvor reception.

MARACHIQUE VILLA Check-in and Check-out information (personalized): Check-in: from 16:00 to 22:00 Check-out: from 06:00 to 11:00

Subject to availability, it may be possible. Please contact us in advance. An additional charge may apply.

Yes, it is possible to store luggage at the Dunas do Alvor reception before check-in or after check-out, subject to availability.

Yes, the use of the facilities after check-out is possible upon prior request.

Faro airport is approximately 20 km away. You can reach us by taxi (~25 min), rental car (A22, exit Alvor) or bus (Portimão + local taxi).

Yes, the entire surrounding area has free parking.

We do not have our own shuttle service. We recommend a taxi (~25 min, ~€35–45) or a rental car. We can help with suggestions for local companies.

Yes, there are several renowned golf courses just a 5-minute drive from Dunas do Alvor, surrounded by stunning coastal panoramas.

Dunas do Alvor and Dunas Hostel: 10 minutes on foot or 5 minutes by car.
Vila Marachique and Marachique Villa: 5 minutes by car.

We do not provide a direct bicycle rental service, but there are local companies in Alvor. In the region, there are several walking and mountain biking trails, as well as water sports, golf, and boat trips in the Ria de Alvor.

Yes, all units have free Wi-Fi access.

Yes, all accommodations are equipped with air conditioning.

Yes. Smoking is strictly prohibited inside the accommodations; it is only permitted in outdoor areas.

Dunas do Alvor and Vila Marachique: Weekly cleaning included. Daily cleaning service is available at an additional cost.

Marachique Villa: 2 weekly cleanings included. Daily cleaning is available at an additional cost.

Dunas Hostel: Cleaning is daily. Bed linen/towel changes are carried out every 5 days in the dorms and every 3 days in the double rooms.

Yes, upon request with a minimum of 10 business days' notice and payment in advance.

Yes, upon prior request and subject to availability. Cots may have an additional cost. Please contact us before booking to confirm availability and conditions.

Yes, the complex has a playground for the little ones.

The pool is seasonal.

Yes, we have a children's pool.

Pool towels are included in the stay, but their provision is subject to existing stock (limited availability).

All Torralvor guests have access to free sunbeds, with the exception of guests at the Dunas Hostel (for whom pool entry is free, but the use of sunbeds has an additional cost).

Yes, the Vila Marachique and Marachique Villa pool has a bar that serves drinks and light meals.

Yes, there is a tennis court at the Dunas do Alvor and Dunas Hostel units.

The main reception is open from 08:00 to 12:30 and from 14:00 to 17:00.

Outside these hours (between 17:00 and 07:59), service is provided by the Dunas Hostel reception, located in the same establishment.

Yes! Dunas do Alvor is one of the few holiday accommodations in the region to accept pets free of charge. We invite you and your 4-legged friends to enjoy a stay with us. Only 1 pet is allowed per apartment. For more details on the conditions, please contact us before booking.

We have 1-bedroom apartments (up to 4 adults) and 2-bedroom apartments (up to 6 adults), all with a private balcony, fully equipped kitchenette, living room, and spacious bathroom.

Yes, all our apartments are duly equipped with a washing machine.

Yes, we provide a cot upon request at no additional cost.

Yes, all apartments have a private balcony.

Yes, we have adapted apartments available, the reservation of which is subject to availability at the time of the request.

We do not accept pets

Vila Marachique Apartments do not have an on-site reception. For any on-site support needs, please go to the Dunas do Alvor reception.

We have 1-bedroom apartments (up to 4 adults) and 2-bedroom apartments (up to 6 adults), all with a private balcony, fully equipped kitchenette, living room, and a spacious bathroom.

Yes, all apartments are equipped with a washing machine.

Yes, we provide a cot upon request at no additional cost.

Yes, all apartments have a private balcony.

Yes, all apartments have a private balcony.

Yes, all ages are very welcome! We just remind you that those under 18 must be accompanied by an adult guardian.

The reception is open from 08:00 to 12:30 and from 14:00 to 08:00 the following day (closed between 12:30 and 14:00).

No, we do not accept pets.

Dunas Hostel offers mixed dormitories (4, 8, and 12 pax) and female-only dormitories (4 pax), as well as private double rooms — including a room adapted for guests with reduced mobility. All include air conditioning, Wi-Fi, and an en-suite bathroom.

All dormitories at Dunas Hostel have a private bathroom in the room, so there is no need to share with other dormitories.

Yes, all dormitory beds are equipped with privacy curtains and individual power outlets.

Yes, Dunas Hostel features a fully equipped shared kitchen and a common living room, ideal for socializing and relaxing.

At check-in, towels are provided, which are changed every 5 days in the dorms and every 3 days in the double rooms. If you wish to have your towels replaced daily, there will be an additional cost.

We do not provide meal service.

We do not have a laundry service.

Yes, all dormitories are equipped with individual lockers.

Yes, Dunas Hostel has a fully equipped shared kitchen (with what?), perfect for preparing your meals.

Yes, we offer a Double Room for Reduced Mobility of 18m² with an adapted private bathroom.

Marachique Villa has 520m² and 7 bedrooms with private bathrooms (3 with a double bed and 4 with single beds), making it ideal for groups of friends or large families.

Yes, the villa has a private garden with a barbecue.

Check-in is personalized and can be done between 4:00 PM and 10:00 PM. Check-out is between 6:00 AM and 11:00 AM. For more details regarding key handover, we will contact you closer to the arrival date.

We do not charge a final cleaning fee. Cleaning is carried out twice a week during the stay. If you require additional cleaning, these are available at an extra cost.

The Marachique Villa features 7 bedrooms: 3 with a double bed and 4 with single beds, all with a private bathroom. In addition to a spacious living room, there is a playroom for children with various games and books, a dining room, a fully equipped kitchen, and a laundry room. The private garden, with an outdoor dining area and a barbecue, is perfect for enjoying meals outdoors. A garage is also available for your convenience.

Yes, the Marachique Villa has a fully equipped kitchen (with what?), a dining room, a living room, and a children's room.

Yes, Marachique Villa includes a laundry room with washing machines and dryers.

Yes, all 7 rooms at Marachique Villa have a private bathroom.

We regret that the villa is not suitable for people with reduced mobility.